Terms of Service

These Terms of Service govern your use of the Mortar & Bean website and services. By accessing our website or engaging with our services, you agree to be bound by these terms. Please read them carefully before proceeding.

Effective Date: November 28, 2025

Agreement to Terms

By using our website or services, you enter into a legally binding agreement with Mortar & Bean. If you disagree with any part of these terms, you should discontinue use of our website and services immediately. These terms apply to all visitors, users, and others who access the service.

Service Usage Terms

1. Acceptable Use Policy

When using our website and services, you agree to conduct yourself in a manner that is lawful, respectful, and consistent with professional standards. Specifically, you must not:

• Use our services for any illegal purpose or in violation of any applicable laws or regulations.
• Attempt to interfere with, compromise, or disrupt the integrity or performance of our website, servers, or networks.
• Use automated systems, bots, or scrapers to access our content without explicit permission.
• Misrepresent your identity or affiliation when communicating with us or other users.
• Upload, transmit, or distribute any malicious code, viruses, or harmful content through our platforms.

2. Service Access and Availability

We strive to maintain consistent access to our website and services, but we cannot guarantee uninterrupted availability. Our services may be temporarily unavailable due to:

• Scheduled maintenance, updates, or improvements to our systems
• Technical difficulties, server issues, or network interruptions
• Circumstances beyond our reasonable control, including natural disasters or infrastructure failures

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with or without notice. We're not liable for any interruption, modification, or discontinuation of services.

3. User Account and Registration

Currently, our website does not require account registration for general browsing. If you engage with our consultation services, you may be asked to provide certain information. When providing information:

• Ensure all information you provide is accurate, current, and complete
• You're responsible for maintaining the confidentiality of any login credentials or sensitive information
• Notify us immediately of any unauthorized use of your information or security breach

4. Fair Usage Guidelines

We ask that all users engage with our services in good faith and for legitimate purposes. This means using our website to learn about coffee craft, explore our services, and engage in genuine business inquiries. We reserve the right to refuse service to anyone who abuses our platform or violates these terms.

Service Terms and Engagements

Service Scope and Delivery

Our consulting services include roast profile development, equipment integration guidance, and roastery tour experiences. Specific deliverables, timelines, and expectations will be outlined in individual service agreements or proposals. These service-specific terms supplement but do not replace these general Terms of Service.

Service Modifications

We reserve the right to modify our service offerings, pricing, or features at any time. If we make material changes that affect active service engagements, we'll provide reasonable notice and discuss options with affected clients. Changes to these Terms of Service that substantially impact existing agreements will be communicated directly.

Geographic Restrictions

Our services are primarily offered within the United States. While we welcome inquiries from international clients, availability and feasibility of services may vary by location. Travel-dependent services like roastery tours and on-site equipment integration consultations are subject to additional scheduling and cost considerations for locations outside our primary service area.

Client Responsibilities

When engaging our services, clients are responsible for providing accurate information about their business needs, timely feedback during consultation processes, and reasonable cooperation to facilitate service delivery. Delays or complications resulting from incomplete or inaccurate client information may affect project timelines and deliverables.

Intellectual Property

Our Content and Materials

All content on this website—including text, graphics, logos, images, descriptions, and compiled information—is the property of Mortar & Bean or our content suppliers and is protected by copyright, trademark, and other intellectual property laws. This includes:

• Website design, layout, and user interface elements
• Written content, articles, methodology descriptions, and service information
• Photographs, illustrations, and visual materials
• Proprietary methodologies, frameworks, and consultation approaches

License to Use

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. You may view and print pages for your own reference, but you may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit our content without explicit written permission.

User-Generated Content

If you submit content to us through contact forms, feedback, testimonials, or other means, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and display that content for business purposes. You represent that you own or have the necessary rights to any content you submit and that it doesn't violate any third-party rights or applicable laws.

Copyright Infringement

We respect intellectual property rights and expect our users to do the same. If you believe content on our website infringes your copyright, please contact us with detailed information including the specific content in question, proof of ownership, and your contact information. We'll investigate and respond to legitimate claims in accordance with applicable law.

Limitation of Liability and Disclaimers

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Mortar & Bean disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We don't guarantee specific business outcomes, revenue increases, or operational improvements resulting from our consultation services. Success depends on numerous factors including client implementation, market conditions, and ongoing operational practices beyond our control.

In no event shall Mortar & Bean be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services or website. Our total liability shall not exceed the amount paid for services within the six months preceding any claim.

Governing Law and Dispute Resolution

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any legal action or proceeding arising out of or related to these terms shall be brought exclusively in courts located within the United States.

Dispute Resolution

We prefer to resolve disputes amicably and efficiently. If you have a concern or dispute, we encourage you to contact us first so we can attempt to resolve it informally. Most issues can be addressed through open communication and good-faith discussion.

If informal resolution isn't successful, both parties agree to attempt mediation before pursuing formal legal action. Any mediation or legal proceedings will be conducted in English.

Severability

If any provision of these Terms of Service is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these terms otherwise remain in full force and effect and enforceable.

Modifications to Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we'll update the "Effective Date" at the top of this page. Material changes will be communicated through prominent notice on our website or by email to clients with active service engagements.

Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms. If you disagree with any changes, discontinue use of our services and contact us to discuss alternatives for active engagements.

Questions About These Terms?

If you have questions, concerns, or need clarification about any aspect of these Terms of Service, please don't hesitate to reach out. We're committed to transparent communication and will address your inquiries promptly.